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Delivering Value in FM: Balancing Cost, Care, and Client-First Strategies
Episode Summary
Ross Green, Shanil Patel, and Charles Ng discuss balancing manpower and technology in FM, covering training, cost management, client expectations, and adapting to post-COVID challenges and evolving regulations.
Episode Notes
Today host Ross Green, Head of Business Development & Commercial Management at C&W Services, sits down with Shanil Patel, the Senior Director at Cushman & Wakefield, and Charles Ng, the Vice President of Innovation and Technology at Primech A&P. Together they explore the commercial aspects of facility management (FM), focusing on the balance between manpower and technology. The discussion covers training, managing costs and client expectations, highlighting post-COVID challenges, government regulations, and the shift towards outcome-based contracts.
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Show Contributors
- Ross Green
- Charles Ng
- Shanil Patel
- Elizabeth Shelton
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