From Data to Decisions: Building Better FM Partnerships

In this episode of Connected FM, host Wayne Whitzell, Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and Second Vice Chair on IFMA's Global Executive Board, welcomes Justin Hitt, Sr. Manager - Corporate Advisory & Solutions at Lincoln Property Company, for a wide-ranging conversation on facility management strategy, service delivery and the future of work.

Justin discusses his experience leading IFMA’s Museums and Cultural Institutions Council, the relationship between operations and sales, the importance of transparency in outsourcing partnerships, and how data can help facility managers communicate more effectively with leadership. Wayne and Justin also examine the growing role of AI, productivity tools and digital workflows in helping FM teams work more efficiently while maintaining a people-first approach to service delivery.

This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma

Timestamps:

• 00:00 Introduction
• 02:28 Museum Council Roadshow
• 06:53 Assessing Clients And Culture Fit
• 12:50 Dashboards that Speak to the CFO
• 17:00 AI As Productivity Clones
• 20:26 How Providers Really Profit
• 26:33 Sales Ops Alignment Handoff
• 29:52 Wrap Up

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