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The Dynamics of Soft and Hard Services in Facilities Management
Episode Summary
Mauro Ortelli, Jacqueline van Beek, and David Hogland discuss the shift from soft to hard services, the impact of COVID-19, and the balance between technology and the human touch in facility management.
Episode Notes
Today we are joined by Mauro Ortelli the Managing Director at 14forty, Jacqueline van Beek the Managing Director at Compass Group Netherlands, and David Hogland the President at ESFM USA. Together they delve into topics like the potential shift from soft to hard services, the impact of COVID-19 on the industry, the balance between technology and the human touch as well as the challenges and opportunities presented by the journey to net zero.
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Show Contributors
- Mauro Ortelli
- David Hogland
- Jacqueline van Beek
- Elizabeth Shelton
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