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The "Go-To Person" Problem: Transitioning Facility Data from Memory to Mapping

Episode Summary

How do facilities manage critical space and infrastructure data when paper drawings, outdated PDFs, and personnel changes create chaotic information gaps? In this episode, host Andy Santoro speaks with Scott Payne, who shares insights from his time managing infrastructure updates at a general hospital in Toronto. They unpack the risks of relying on static "as-built" drawings, explain why every facility ends up with an indispensable "go-to" person holding tribal knowledge, and detail how implementing a living mapping system transitions critical infrastructure data into a real-time, shared repository.

Episode Notes

When critical facility infrastructure fails, where do your teams turn for reliable drawings? In this episode, Andy Santoro of Sansys sits down with former Etobicoke General Hospital infrastructure lead Scott Payne to discuss the reality of managing complex facility data.

Together, they explore:

  • Why scanned PDFs and paper as-builts break down over time.
  • Moving critical facility data out of one "go-to" person’s head and into a shared platform.
  • How tracking critical equipment, electrical panels and shutoffs reduces risk during emergencies.
  • Practical ways to map downstream impacts before isolating transformers, water lines or med gases.

Interested in hearing more? Andy and Scott will take this topic to the stage at World Workplace on 20 November for their education session, “When the Go-To Goes: Don’t Let the Knowledge Walk Out the Door.” Learn more.

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Show Contributors

  • Scott Payne
  • Andy Santoro
  • Elizabeth Shelton

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