Log in
Register
Log in
Register
Back to Episodes

ISO Standards in FM: Driving Digital Transformation with High-Quality Data

Episode Summary

Host Jim Whittaker sits down with ISO TC 267 Work Group 6 members Mahnaz Ensafi and Dipin Kasana to discuss how international standards and high-quality data drive successful digital transformation in facility management. They explore the core principles of data quality, the necessity of responsible AI governance, and why FM practitioners must focus on defining business outcomes before deploying new technology solutions.

Episode Notes

For years, facility management relied on local habits, tradition and gut feel. Today, international standards like ISO 41001 and the work of ISO TC 267 Work Group 6 are creating a shared global language that connects data, technology, and business outcomes.

In this insightful conversation, host Jim Whittaker leads a deep dive with Planon Solution Architect Mahnaz Ensafi and JLL Director of Data Insights Dipin Kasana on how FMs can navigate the changing digital landscape.

Together, they discuss:

  • Completeness, validity through standards, cross-system consistency, and currency/timeliness.
  • Why organizations must map processes and define business problems before evaluating or configuring new tech tools.
  • Navigating privacy, transparency, model bias, accountability, and essential human oversight in autonomous FM systems.
  • Translating technical data science concepts into actionable daily practices for facility managers.
  • Starting small with defined pilot projects, prioritizing user training, and establishing continuous data monitoring rather than one-time fixes.

Whether managing a single building or a global portfolio, discover how trustworthy data and standardized frameworks help quantify value and drive strategic decision-making.

Connect with Us:

Show Contributors

  • Jim Whittaker
  • Mahnaz Ensafi
  • Dipin Kasana
  • Elizabeth Shelton

Related Episodes